Challenge
A leading aerospace and manufacturing company approached us with a tricky situation: how to keep their workplace secure without making employees feel like they were under constant surveillance.
Cameras had been installed in staff canteens and nearby office areas, but questions quickly arose around whether this was compliant with GDPR and POPIA and more importantly, whether it was striking the right balance between safety and employee privacy.
Our Approach
To get this right, we took a holistic, people-first approach:
- DPIA Review– We carried out a detailed Data Protection Impact Assessment (DPIA), looking carefully at where cameras were placed, why they were there, and how the footage was being used.
- Employee Engagement– Privacy isn’t just a legal box to tick, it’s about people. We gathered input directly from staff through surveys and feedback sessions to understand their concerns and perspectives.
- Policy & Technical Controls– Together with the client, we updated internal policies, improved signage, and set clear rules around retention periods and access controls. We also introduced “privacy zones” in sensitive areas to limit unnecessary monitoring.
- Balancing Needs– The goal wasn’t to remove security but to find a fair balance. Protecting company assets while respecting employees’ right to privacy.
Impact
By making these changes, the company achieved full compliance with GDPR and POPIA. Just as importantly, the process built trust with employees, showing them that their voices mattered.
The business not only reduced legal and reputational risks but also created a safer, more respectful workplace environment.
Looking Ahead
Workplace surveillance is becoming a hot topic around the world.
The lesson here? Context and transparency matter.
A camera in the right place, combined with open communication, can protect both people and the organisation. Companies that involve their employees in privacy discussions will always be a step ahead – building trust while staying compliant.